FAQ
- Is it more cost effective to hire a temp than to use your services at MCSS?
When you consider the cost of agencies fees as well as time and money spent training each new temp who comes to your office you will be pleased not only with the savings to your business but the friendly and professional service you receive. - Would I be better off financially hiring a part time secretary than using the out-sourced services of MCSS?
The benefits of using MCSS as your outsourced secretarial service is that you do not have the expenses associated with setting up and maintaining a fully equipped office, advertising, interviewing, hiring and training new staff.
There are no expensive on-going costs such as superannuation, work cover, insurance, sick leave and holiday leave. - How do I get my work into and out of your offices?
MCSS is located right in the heart of the Melbourne CBD so dropping your work off to us personally is an easy option for you. Many of our clients simply email, fax or courier their work in to us while others prefer to phone in their instructions.
Once our work for you is completed to the time you have specified we can return it to you by email, fax, courier, registered mail or you can drop in and collect it from us in person. - Can you provide back up while our staff is on leave including maternity leave?
YES. We can arrange for a hand-over meeting either face-to-face or on the phone with you to scope your needs. Our staff will service your needs from our office and your staff can return from their leave to find all the work is up to date and their desk is not overflowing with urgent work backed up from the time of their departure. - Can you provide emergency back up during busy periods?
YES: our services may be engaged to help you through a busy period or with a special project. We provide progress reports so that you can rest assured the work is proceeding as you have specified. - How can I be sure my work will be ready when I need it?
We understand that when you entrust us to work for you then you want the work to be done to a high standard and to the time you have specified. When we undertake to work for you we always ask you for your deadline and we ensure that it is ready on time. No excuses.
For larger projects we stay in touch with you throughout the process so that you are receiving progress reports and updates... a no surprises approach. - Can you guarantee confidentiality?
YES. Our staff members are required to sign a confidentiality agreement and we utilise secure document destruction via RECALL (previously AUSDOC).